Frequently Asked
Questions
Chelmer Glass and Aluminium endeavours to strive for a standard that exceeds public expectations and to do this we have standard trading terms and policies; everything from product warranties, lead times, payment terms and operational concerns.
General
Q: Are our quotes free of charge?
A: Yes, provided the client is in our area of service.
Q: What are your lead times for products and services?
A: Lead times vary from product to product and are stated at the time of your quotation.
Q: Are your quote and install appointments flexible?
A: Yes, conditionally. Appointments are always made for quotes with a focus on the busy lifestyle of our clients and given that time allowed in generally not long. With installs, however, the time needed can be substantially longer and thus, a more business hours approach is adopted.
Q: Do you require a deposit?
A: Yes, a 50% deposit is required for any job valued over $600
Shower Screens & Wardrobe Doors
Q: How long after install can I use my new shower screen?
A: Usually, a period of 24 hours is required post-installation before the shower can be used as the sealant needs this time to cure properly.
Q: Do you offer a warranty on the shower screen?
A: Yes, the installation and the product is subject to a full-service 12-month warranty. This includes but not limited to any adjustments post-install as the screen settles.
Q: Is my shower screen supposed to leak?
A: In some isolated cases small leaks can appear around the base of the screen as the sealant cures and shrinks slightly, but this is rare; a quick visit to reapply a small amount of sealant will arrest this. In terms of water escaping the screen, it is a bit of a case by case basis as different models have different water retention abilities. A frameless, for instance, have small gaps between the panels that water might escape, but in general showering behaviour this isn’t a big problem; fully framed shower screens offer the best water retention.
Security Screens & Doors
Q: Do you offer a warranty on the security screens and doors?
A: Yes, your install is covered by a full-service 12-month warranty while the product is subject to Prowler Proof’s market-leading 10 year full replacement warranty.
Q: I am having trouble locking and unlocking my door.
A: From time to time there may be some lock issues that arise, but they are rare, more often it does come down to a case of either the locks are being used outside of designed parameters or house movement. A run-through of lock operation over the phone or a revisit and adjustment are both quick and easy to arrest the issue.
Q: How do I maintain my new security screens and doors?
A: A rigorous cleaning is not required. Gentle maintenance with dusting and wiping mild detergent is all that is required.
Aluminium Windows & Doors
Q: Do you offer a warranty on the windows and doors?
A: Yes, your install is covered by a full-service 12-month warranty and the product is subject to a 7-year warranty.
Decorative Glass & Mirrors
Q: Do I have to use safety mirrors in my bathroom?
A: Yes, it is an Australian Standards requirement. There are exceptions, but that is best discussed over a site inspection.
Q: Do I have to use safety glass in my kitchen?
A: While it is only required for the glass directly behind the stovetop, it is a recommendation that toughened glass be used throughout as it will stand the test of time exponentially better than standard float glass.
Q: How do I keep my mirrors clean?
A: For best results, any streak-free cleaner works well or 70/30 mix of Methylated spirits/water.
Q: Do the tiles need to be removed prior to the new splash-back installation?
A: Ideally, yes, if the glass is installed over the old tiles, then the bond will only be as good as the old tiles.
Q: Do you remove the tiles?
A: No.